ADA Grievance Procedure

APPROVED BY:

Director

APPROVAL DATE:

August 13, 2010

EFFECTIVE DATE: 

August 13, 2010

This formal process ensures compliance with federal standards under the Americans with Disabilities Act of 1990. Individuals seeking redress for disability-based discrimination in library services may initiate a formal complaint through established channels.

Submissions must include personal identifiers and incident specifics such as timing, location, and detailed account of the discriminatory act. Accommodations for alternative submission methods including verbal reports or audio documentation are available upon request for individuals with accessibility needs.

Complaints require prompt submission—ideally within 60 days—directed to both the Human Resources Manager and designated ADA Coordinator at Allen County Public Library, 900 Library Plaza Fort Wayne, IN 46802.

Following receipt, a mandatory initial conference occurs within 15 business days to explore resolution paths. Written feedback must follow within another 15-day window, delivered in accessible formats when feasible.

Unresolved matters may proceed through formal appeal procedures, requiring further review by library leadership within 15 days of initial response. Final determinations will be communicated in accessible documentation.

All documentation related to complaints, appeals, and official responses remains archived by the organization for a minimum three-year retention period.

No supplementary materials are attached to this statement.